IT 240 Voice Communication Systems II
A continuation of quarter 7 Voice Communication Systems. The convergence of voice and data, through the development of Computer-Telephone Integration (CTI) and Voice over Internet (VoIP) concepts. Installation, programming, and troubleshooting of PBX and VoIP equipment in a simulated business environment is accomplished. Voice mail is integrated into the system and the programming of system features is accomplished. Customer service concepts are presented to enable the student to communicate effectively with the customer. Lab exercises allow students hands-on experience and comprehension in the installation, programming, and maintenance of various business communication systems.
Clock Hours
30