IT 232 Voice Communication Systems I
Installation, programming, and troubleshooting of business telephone systems including key systems, hybrids, and an introduction to PBX switching equipment in a simulated business environment. Transmission lines and long distance networks, which tie telephone switches together, are covered. Customer service concepts are presented to enable the student to communicate effectively with the customer. Lab exercises allow students hands-on experience and comprehension in the installation, programming, and maintenance of various business communication systems.
Clock Hours
29