Student Complaint/Grievance Procedure
Perry Technical Institute utilizes policies and procedures for handling student complaints and informs the students in writing of them. When a student has a complaint, he/she is encouraged to follow the chain of command and communicate informally first with the instructor, then the department head, and then the dean/associate dean of education. If the student is still unsatisfied, he/she is asked to file a PTI complaint form at the President’s Office, and then encouraged to make an appointment with the president for further discussion and action.
A student may consider contacting the Workforce Training and Education Coordinating Board. Contact information for the Workforce Training and Education Coordinating Board is as follows:
Workforce Training and Education Coordinating Board
128 Tenth Ave. SW
PO Box 43105
Olympia, WA 98504-3105
360.709.4600
workforce@wtb.wa.gov
More information can be obtained by referencing RCW’s Title 28C > Chapter 28C.10 or 28C.10.084 (10) and 28C.10.120 or WACs > Title 490 > Chapter 490-105 > Section 490-105-180.
A student may also consider contacting the Washington Student Achievement Council (WSAC). WSAC has the authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. Visit wsac.wa.gov/student-complaints for information regarding the WSAC complaint process.
Perry Technical Institute is accredited by the Accrediting Commission of Career Schools and Colleges and uses the process described above for handling student complaints. If a student does not feel that the school has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints reviewed by the Commission must be in written form and should grant permission for the Commission to forward a copy of the complaint to the school for a response. This can be accomplished by filing the ACCSC complaint form. The complainant(s) will be kept informed as to the status of the complaint as well as the final resolution by the Commission. Please direct all inquiries to:
Accrediting Commission of Career Schools and Colleges
2101 Wilson Boulevard, Suite 302
Arlington, VA 22201
703.247.4212
www.accsc.org
A copy of the ACCSC complaint form is available at the school and may be obtained by contacting the Human Resources Office or online at accsc.org/student-corner/complaints.aspx.
The Perry Technical Institute staff person responsible for handling student complaints is Christine Coté, President. She can be reached at 509.453.0374, christine.cote@perrytech.edu, or at 2011 W. Washington Ave., Yakima WA 98903.