MOA 143 Medical Office Procedures

This course introduces and teaches the tasks of a medical office assistant’s career: how to perform administrative functions, records management, medical communications, scheduling appointments, and an introduction to patient billing and processing insurance claims. Emphasis is placed on developing a working knowledge of concepts, processes, and procedures in the billing cycle from point of service to receipt of payment. The course covers how to recognize components of a compliance plan for physician office billing, filing of appeals, and decision making and critical thinking activities. Students will learn the importance of customer service in the medical industry. Effective verbal communication and telephone skills are taught. Problem resolution skills and how to handle difficult situations are important elements of this course. Students use Medisoft Practice Management to complete real-world scenarios.



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